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ITIL Foundation Course Outline

Who Should attend it?

How Does it Work?

Course Schedule

Trainer's Profile

Registration










ITIL Foundation Course Outline                   Top



I. Service Management Basic

   Service Definitions
   Functions, Processes and Roles
   About ITIL® 2011
   Service Lifecycle Summery

II. Service Strategy

   Introduction to service strategy
   Key concepts of service strategy
   Using Data Labels
   Service Strategy Processes
        Financial Management
        Service Portfolio Management (SPM)
        Demand Management
        Business Relationship Management

III. Service Design

   Introduction to service design
   Key concepts of service design
   Service Design Processes
        + Functions and Processes in Service Design
        + Service Catalogue Management
        + Service Level Management
        + Capacity Management
        + Availability Management
        + IT Service Continuity Management
        + Information Security Management
        + Supplier Management

IV. Service Transition

   Introduction to service transition
   Key concepts of service transition
   Service Transition Processes
        Transition Planning and Support
        Change Management
        Service Asset and Configuration Management
        Release and Deployment Management
        Service Validation and Testing, Evaluation
        Knowledge Management (DIKW cycle)

V. Service Operations

   Introduction to service operations
   Key concepts of service operations
   Service operations Processes
        Incident Management
        Problem Management
        Request Fulfillment
        Access Management
        Event Management

VI. Continual Service Improvement

   Introduction to CSI
   Key principals and models of CSI

VII. Summary Exam & Preparation

   Exercises
   Sample papers



Who Should Attend                   Top


- Highly useful for service managers, process managers
- All working professional involved in providing IT service solutions
- IT Service providers having internal or external customers
- IT Service providers having service products



How Does it Work?                   Top


   Complete online course
   You need to have following essential things......
      +Desktop or Laptop having Windows
      +Internet connection
      +Speaker, Microphone or headset
      +Skype Account

   If needed, we can schedule a demo session.



Course Schedule                   Top


   Two Options

   Option I

      Duration:4 hours for 4 days (Total 16 hours)

      Two Saturdays (4 PM - 8 PM)
      Two Sundays (8 am - 12 noon)


   Option II

      Duration:8 hours for 2 days (Total 16 hours)
      Saturday & Sunday(9:30 am - 6 PM)

Please Note: You can start the course on any day. We do not wait for batch to get form. Also you must register before starting your course. Please click on Registration to see the process of registration.



Our Trainer:  Mr. Alpesh Vasant                  Top



Certified ITIL 2011 Foundation

Trained 700+ working professionals on project management modules like PMP and MS Project

Worked at Lead corporate trainer with NIIT, Pentasoft

Worked as Operations, Quality, Project & Program Manager

Was instrumental in understanding and transitioning process training for large US MNC company (part of fortune 500 companies) involving 100+ people

Has built in the efficiency in process and gained the major financial and man hour savings for achieving these results, he was well appreciated & awarded by the chairman of the group.

With this vast experience at his back, Alpesh is now devoting is 100% of professional time on corporate trainings.

Clients where he has conducted corporate trainings……

    Etisalat
    Ericsson
    Ceat Limited
    Cisco System
    Wells Fargo
    Induslnd Bank
    Diversey India
    Datamatics
    Paladion Networks
    Zylog Plastalloys
    United Breweries(UB Group)
    Mahindra & Mahindra
    ThyssenKrupp
    Ashoka Buildcon
    Mahindra Sona
    Lodha Builders
    Kalpataru Power Transmission
    Syntel
    Larsen & Toubro
    Volkswagen
    Birla Soft
    J K Files(Raymond’s Group of Company)
    Computer Society of India, Pune Chapter
    Royal Bank of Scotland
    Bluestar India
    Yamazaki Mazak
    Grace India limited
    Clariant


Check his corporate profile



Registration                  Top


Investment Rs.6000/- (including service tax) per participant

Participants Kit Each participant will receive comprehensive reading material plus practice workbooks

For registration Please deposit the amount to following bank account and email us back with transection ID/scanned copy of deposit receipt. Once we receive the same, your seat will be confirmed.


Bank Account Name -G Academy
Bank Account Number -0103102000033239
Bank Name -IDBI Bank
Account Type-Current
IFSC Code -IBKL 0000103

NEFT/RTGS payments are accepted.

Please Note:


1)We request you book your seat well in advance
3)Once registered, registration cannot be cancelled however you may would like to provide someone as your replacement in same program.
4)During the registration, you need to confirm the dates on which you would like get trained. Once confirmed these dates can not be cancelled or changed.
4)Amount paid once is valid for that training program only.

For any further questions/clarifications,

Click here

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